Support

We've got two ways for you to get in contact with us,
depending on what you need help with:

I have a technical question

Technical Question

You must be an active Anthemes.com customer to receive support or to browse documentation. If you're already a customer, please log in.

Get Support

I have a pre-sales question

Pre-sales Question

Have any pre-sales question that's not answered in our FAQs? Fill out the form below and we'll get back to you.

Submit a Query
dìscover

Frequently Asked Questions

As a member, what do I get?

Anthemes.com Club membership grants you 6 months full access to all our themes and support, as well as all new themes created while you are a member, all updates, and friendly one-on-one email support.

Downloads. What's Inside?

You get full access to all our themes, as well as all new themes created while you are a member. After you login, from your downloads page, you'll be able to download all themes, one by one, having the option to download the new/old version for all themes.

Downloads Account

Can I use the themes on multiple websites?

Yes, you are free to use our themes on as many websites as you like. We do not place any restrictions on how many times you can use a theme, nor do we limit the number of domains that you can install our themes to. A single subscription gets you unlimited use. Install them on as many websites as you like using a single license.

Do I have to pay extra for the upcoming new themes?

No. Every new theme will automatically be added to your account. You get full access to all our themes and support, as well as all new themes created while you are a member.

What happens if I cancel my subscription?

If you cancel your subscription, then your account will remain active for the remainder of your 6 months term. After that, you will lose access to the members area and all new themes, theme updates and tech support. You may continue using the themes that you have already downloaded forever.

Can I buy a single theme instead of becoming a full member?

Our themes are only available as part of the membership. However, I think you will find that $39 is an incredible deal, even if you only intend to use a single theme from our collection. $39 is less than the price you would pay for a single theme at many other theme shops, and here you get access to a lot more!

Will your themes work with third-party plugins?

While our themes should work fine with most plugins, there is no way for us to test and guarantee that all plugins will work. All we can guarantee is that our themes are developed according to development best practices and that any plugin that also uses coding best practices should play well with our themes, however due to the virtually limitless nature of things that can and often times do go wrong with software, we can’t support something that we have not first developed or integrated into the theme.

Customers are welcome to use any 3rd party plugin they wish, however compatibility and support are the responsibility of each customer unless the plugin is integrated into the theme/s in some way.

Will your themes require a page builder?

The themes do not use, nor require a page builder to set anything up. You can easily set everything up with custom widgets and within the Theme Options. Most of the themes use predefined homepage templates in order to display your recent posts.

All themes come with "One Click Demo Import" to setup any WordPress theme. Quickly import your theme's live demo content, widgets in just a few minutes.

You can also use your favorite page builder with any theme. All themes come with a 100% full-width blank page in order to give you the option to use any page builder you want.

What if I change my mind and want a refund?

We do offer a 14-day refund policy for Anthemes.com Club membership. Because most issues can be worked out before a refund is necessary, refunds will only be considered on a case-by-case basis and only after we've worked with you to try and find a solution.

Due to the nature of our digital goods, we recognize that this policy can be abused, and reserve the right to refuse refunds if we determine the refund policy is being taken advantage of. For example: downloading the entire collection and requesting a refund.

When the Support requests will be processed?

Support requests are being processed on business days Monday to Friday from 8:00 to 16:00 (CET) within 24h in the order they were received.

We offer support every working day between 8 am and 4 pm Central European Time. In general, we don't offer support during weekends and holidays. But we always strive to answer as soon as humanly possible.

As soon as we get more customers, the Forum will be available for support requests too.

What type of problems can you help with?

Anthemes.com Club membership grants you 6 months of support, which covers help with setting up your theme and direction on how to use the theme as advertised, as per demos. Support does not cover help with theme or plugin customization beyond the advertised features or help with 3rd party plugin implementation.

Anthemes.com Club membership grants you 6 months of support from the date of your purchase and will be automatically renewed after the 6 months term unless you opt-out of renewing your license.

Can I use your themes on WordPress.com

Our themes will work with the WordPress.com Business Plan, which allows the installation of third party themes and plugins.

What if I have more questions?

Have any pre-sales question that's not answered in our FAQs? We have answers!
Click here to drop us a line and a member of our team will get back to you.